Eagles and Ducks

Wayne Dyer gives us a very interesting way to look at how we live our lives.

He says that there are two types of people, ducks and eagles.

Ducks are full of excuses. Whenever something goes wrong, they always need something to blame. They merely quack their excuses at you, without trying to fully understand your problem and without taking responsibility for their actions.

Eagles, however, live by the belief that they need to sore above the rest. They take each mistake as a learning opportunity and they welcome feedback. Eagles are constantly trying to see how they can do better and when someone has a complaint, they try to take that on board to better themselves.

Wayne Dyer gives an example of a McDonald's franchise owner who had an eagle personality. He noticed that many of his customers were old age pensioners and he asked them how he could better serve them. They told him that they had difficulty lining up and also bringing food to their tables. They requested that if someone took their order at the table and bought food to them, that would be very good.

The owner realised that there were certain times of the day when many elderly people would come to the restaurant. He then arranged happy hours around this so that elderly people would be served at their table during that time. As a result, the restaurant became considerably busier, simply because the owner had an open mind to the feedback of his customers.

The McDonald's franchise owner could easily have used the duck technique and said that in a fast food restaurant, this was not common place. However, by listening, he increased sales considerably.

Take some time today to live as an eagle. Try to soar above the expectations that others have. Do not be held down by rules and beliefs of how things are. In stead, try to find a solution where everyone benefits.